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Transitions… and good customer service

The boy has been using sippy cups for a while now. We tend to use the non-spill versions since he’s in a mode where he likes to pretend he’s an Olympian discus thrower. My floors are constantly in a state of disarray with bits and pieces of food that sacrificed themselves to the whims of my toddler baby. You can’t step very far without crushing a cheerio or a piece of toast under your feet. That’s okay, they’re easily vacuumed. But the smooshy vegetables and ice-cold watermelon are a little much on my bare feet in the middle of the night. Let’s just say it’s hard to distinguish them from cat vomit in the dark.

So we bought some sippy cups that, while they are somewhat bottle-sized, have soft spouts and one of the two has handles. They’re called transitions, as in the transition from bottle to sippy. My child likes to bite and chew. So a soft spout is perfect for him. Give him one of the hard spouts and he turns away. (He already has an opinion on just about everything. I am in so much trouble later.)

Unfortunately, the soft plastic of the spouts tend to get a little gunky, no matter how diligent I am at cleaning them. Milk just tends to get goopy and icky. Add to that the chewing and chewing my son tends to do, and the sippy spout is to the point where I can’t use it – he has chewed extra holes in it.

Enter complications. The boy loves these cups. I’ve tried several other kinds. Doc Brown, some other Gerbers, and more. He tries them and then refuses. Doesn’t want them. Unfortunately, when I went back to the store to find them, they were gone. From everywhere. Gerber stopped selling them. In desperation, I started searching the web, even going to Gerber’s own site. No transitions cups. So I emailed them and asked what I could do.

And this is where Gerber went from good to great. They emailed me back within a few days and let me know where I could get replacement spouts and valves, the cost and how to order them. And then they sent me a couple of sets at no charge, thus saving much crying and wailing and knashing of teeth. We get to continue using the cups, which were serving their purpose just fine, but without the wear and tear from my sons very pointy – and well-practiced – teeth.

Thank you, Gerber. You went above and beyond, and I really appreciate it. It didn’t cost you much, yet you made this mommy very happy.