… or any of their customers, apparently. Within the last couple of months, Target has changed their returns policy. No receipt, no returns. In fact, the STORE MANAGER can’t even override this policy.
And if you have a gift registry, and someone doesn’t give you a gift receipt, you’re stuck. Why would you want to return something from your registry? Maybe after getting the item, you realize it won’t work for you. Or it won’t fit in the spot you thought it would. If that item is over $20, you will not be able to return it. Period.
I am really disappointed with Target. So disappointed, in fact, that I am going to delete the rest of my baby registry from them, and move everything over to Wal-Mart. At least Wal-Mart still has some customer-friendly policies in place. I am not going to get into a debate about Wal-Mart’s community impact, or how “evil” they are. I grew up going there, because it was all we had. Period.
So, Target is going to find itself driving away customers like me who spend THOUSANDS OF DOLLARS A YEAR there. This new policy is anti-customer and it stinks. Yes, I understand loss-prevention and cutting costs, but this is a little extreme.
Target, you need to change your policy to be a bit more friendly to your customers, especially when they have a gift registry with you. You’re GOING to lose customers. I’m one. And I hope to take some of my friends with me.